Where Can I Track My Order?
Please visit the following page to track your order:
When Do Orders Ship Out?
Orders placed before 3PM EST will usually (~75% of the time) ship the same day. Otherwise they will ship out the following business day. Unanticipated delays are possible so please allow 1-3 business days for your order to ship. We do not ship on Saturdays, Sundays or federal holidays.
How Long Does Shipping Take?
Please see below for transit time estimates, this does not include processing time. Packages typically reach the courier within 1-3 business days. The following delivery time estimates are counted in business days (M-F), not calendar days. A shipping confirmation email containing your tracking information will be sent to you after your package label has been created by the shipping department.
USPS Customer Support: 1 (800) 275-8777
Transit Time in the USA:
USPS First Class
We currently do not offer this option.
USPS Priority Mail
For most packages average arrival time is 2 – 4 business days with delivery confirmation and tracking. 2 – 4 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.
USPS Priority Express Mail
For most packages average arrival time is 2 – 3 business days with delivery confirmation and tracking. 2 – 3 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.
We will NOT refund if the package is late. We would love to but USPS makes it difficult to claim a refund for online postage, usually requiring phone calls and a wait of severals weeks.
There may be shipping restrictions on some products, and some products may not be shipped to some destinations. We post USA shipping restrictions on product listings. If you are outside the USA there may be additional importation restrictions, procedures, and fees. It is your responsibility to research and comply with local laws.
Will a Signature Be Required?
Orders over $200 or those shipped by carriers outside of USPS will require a signature for delivery, we cannot waive the signature. This is to protect your order from being lost or stolen. By default orders $200 or less do not require a signature but this can be requested by writing an order note at checkout.
How Can I Cancel My Order?
All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we will intercept an order for cancellation.
If you are a registered user please find your order on the Order History page and then select the “Cancel” or “Request Cancel” button. If this is not possible please contact us immediately. We will do our best to accommodate you.
My Package is Late!
Packages are late over 25% of the time, there is nothing we can do about this and we will not refund the cost of a shipping.
My Package Tracking is Not Updating!
Couriers can lose track of packages but that does not mean they are lost for good. It may turn up if we give it enough time.
- Domestic (USA): If a domestic package does not update for over 7 days please contact the courier.
Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us. If sufficient time has elapsed, we will deem the package lost and issue a free reship.
My Package wasn’t Delivered!
If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up please contact us.
My Package has a Missing, Wrong, Damaged or Defective Item!
Please note, all orders are documented and photographed prior to shipment to avoid fraudulent claims. We must be notified within 7 days of the delivery date for any of the following issues.
- Missing Items: If an item is missing, please contact us immediately. Once verified we will ship the missing item(s).
- Wrong Items: If a wrong item is received, please contact us immediately. Once verified we will ship the correct item(s). We will also provide a prepaid return label to return the wrong item(s).
- Damaged & Defective Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.
Refunds, Returns & Exchanges
Refunds, returns and exchanges are at the sole discretion of Militant Minds.
- Customer Satisfaction: We consider customer satisfaction a top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.
- Returns: We will accommodate a return within 30 days of delivery. Due to the possibility of degradation we cannot accept returns of opened, adulterated or specially handled goods. The return will be issued after the items have been returned and verified.
- Exchanges: We will accommodate an exchange within 30 days of delivery. Due to the possibility of degradation we cannot accept exchanges of opened, adulterated or specially handled goods. The exchange will be issued after the items have been returned and verified.
- Refunds: Where possible we will issue a refund to the original method of payment. If this is not possible we will arrange other means such as check or PayPal. Cryptocurrency will be refunded in terms of the current market value or original payment amount, whichever is lesser.
- Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection any chargeback will result in the client being (temporarily) placed on the no-sell list.
- Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.